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Customer Praise for 911 Datamaster

"Rock solid software performing a mission-critical function, plus world-class technical and customer support, Datamaster is one of the few software products our agency has been completely satisfied with. The folks at 911 Datamaster have always been responsive to our requests, and gone the extra mile to assure the quality and robustness of our E911 solution."

Bill Childers
MCSD, Programmer/System Analyst
Juneau Police Department, Alaska

"Whether you are a novice or an experienced database employee the Datamaster software is extremely user friendly. Also, the software support is very responsive and constantly updated as industry standards change."

Maria Johnson
9-1-1 Database Manager
County of Allegheny Dept. of Emergency Services

"I have used 911 Datamaster for 5 years and they are responsive, knowledgeable, and most importantly dependable. If I have any database issues, they quickly handle my problem. "

Chuck Lee
PSAP Manager/911 Coordinator Fallon Carter
PSAP Manager/911 Coordinator Fallon Carter

“Datamaster provides outstanding customer support and an outstanding product. They have a passion for excellence, and I have always been extremely pleased with their products.”

Ken Thacker, ENP
Sales Engineer
CPE & Public Safety Products

ALI and DBMS Customer Comments

"The greatest value of having our own ALI database is the control we now have. Now when we need to change any of our ALI database information it is accomplished immediately instead of having to submit it and wait for the change. This control has given us the ability to dramatically improve the quality of the 9-1-1 Database."

Ernie Blair
Madison County Alabama 9-1-1 District

“The user interface is intuitive and appropriate for all levels of expertise, providing a complete 9-1-1 database solution. Datamaster is very customer oriented and overall a great company that inspires confidence.”

Robert Brown
Information Technology Manager
State of New Hampshire

"In 2003, Erie County Department of Public Safety researched Stand-Alone ALI/DBMS systems for the replacement of our existing Stand-Alone ALI system, HP3000 due to HP announcement that the product would no longer be supported. After extensive research by our staff, Erie County Department of Public Safety purchased the Sentinel ALI/DBMS System from 911 Datamaster and CML Emergency Services.The Stand-Alone ALI/DBMS System has enabled our in-house GIS/Database staff to maintain our ALI Database within 99.8 percent accuracy. The technical support through 911 Datamaster has been superior with 24 hr/ 7 day/365 yr support, including software enhancements. I would recommend the 911 Datamaster ALI/DBMS products to any Nationwide Public Safety Answering Points, and would welcome any Public Safety Answering Points considering the purchase of a Stand-Alone ALI/DBMS System to contact our staff for a recommendation and/or consider an on-site visit to our center."

John Grappy
911 Coordinator
County of Erie, PA Department of Public Safety/911

DataNexus Customer Comments

[The move to DataNexus®] “allowed us to start building our next generation database and reconcile our city, county, MSAG and post office data seamlessly. It was a very useful tool for us.”

Nathen Kizer
Technical Operations Manager
Lubbock, Texas District

“Today we have the tools to build our own database that will provide geo-based enhanced call routing for all our PSAPs. Most importantly, these tools help us reconcile and maintain location information from all the sources, whether it comes from the telco provider, the MSAG, or GIS. 911 Datamaster, Inc has been our partner throughout the process and continues to work closely with us as we implement each piece of the puzzle.”

Michael Grossie
Executive Director
Lubbock, Texas District

SpatialStation Customer Comments

“Once I heard the experts at 911 Datamaster talk about SpatialStation, I knew that was what we needed. We can do in minutes what it would take us months to do manually. It’s a million times easier with SpatialStation.”

Linda Gallion
9-1-1 GIS Specialist
West Central TX COG

“The services provided by 911 Datamaster offered the perfect solution for the issues we were faced with at ATCOG"

Rea Washington
9-1-1 Operations Coordinator
Ark-Tex Council of Governments (ATCOG)

“The help from 911 Datamaster’s GIS Team had an immediate impact. Once we realized what SpatialStation was capable of, we knew we were on the right path. Having the team from Data Services working with us, we were able to improve our data quality and begin the transition to the much-needed new data schema. The people and technology from 911 Datamaster have allowed us to see the future.”

John Beasley
GIS Coordinator
Ark-Tex Council of Governments (ATCOG)

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